Express Laundry Service Website
A consumer-brand redesign for a pickup-and-delivery laundry with 20 outlets. Customers pick an area and pickup time from the first screen, compare five speeds on priced cards, order in four light steps and follow each receipt through large stages; outlet staff weigh orders and print receipts from a cashier tablet.
01The Challenge
The old site listed five speeds as separate price cards, but the price, the weight and the actual return time were never shown together. Every order button opened the same WhatsApp chat, so customers had to ask about the pickup time and the total by hand.
The 3-hour promise appeared without conditions: nothing explained when the clock starts or what happens late in the evening. The site mentioned a tracking system without offering a way to check an order, per-item prices were visible only on a banner in an outlet photo, and the regular service was described as both 48 hours and 2 to 3 days.
02The Solution
The homepage opens as a brand, not a form: a full-screen colour block, a giant headline and a pickup widget for area and time. Five speeds follow as large priced cards that recalculate the target and total from wash type, weight and pickup slot, closing options that cannot be met that day. The conditions behind the 3-hour target get their own section as a service target, not an absolute promise.
Ordering asks one question per screen, with pickup, target and total in a dock along the bottom. Tracking shows six large sequential stages per receipt, including late orders and the reason. At the outlet, a cashier tablet using the same brand tokens takes orders arriving from couriers, reads the scale, applies the 3 kg minimum, shows jobs in production and prints the receipt. The planned production stack is Next.js with Supabase and the WhatsApp API.
03Key Features
- Pickup widget for area and time on the first screen
- Priced speed cards with live target and total
- Wash type, weight and pickup slot that recalculate every option
- Written conditions for the 3-hour service target
- Four-step pickup order with a running total
- Receipt tracking with six large sequential stages
- Cashier tablet for weighing, 3 kg minimum billing and printed receipts